What is the best way to burn my candle for maximum results?

The key to getting an even and long lasting burn on your candle you should trim the wick to about 1/4 inch long before each use.  The first time you burn your candle, make sure you get a complete melt on top before extinguishing, this should be about 2-3 hours.  Use the cork lid to extinguish your candle each time so that you don't have that burned wick smell. 

Do you offer FREE shipping?

We often run promotions on our website or through social media for free shipping.  Subscribe to our pages on Facebook and Instagram to get notified when we offer free shipping.

Do you offer special pricing and shipping on larger orders?

Yes. If purchasing more than 20 candles, please contact info@CorkedCandles.com for a special pricing and shipping rate request.

Do you charge shipping on Scent Samples?

No. All scent sample orders will ship within 2 business days via USPS for FREE with the exception of our 10-pack sampler.

When I place my order how long before I get my candle?

We deliver your candle to the carrier within 2 business days. Depending on the carrier and the distance, they take 3 to 5 business days to deliver to your door. We have found our candles, on average, arrive in 5 business days.

What carrier do you use?

We ship via USPS, or FedEx, depending on order size and best shipping price for a 3 to 5 business day delivery time frame.

Do you ship every day?

No. We try to ship orders on Monday, Tuesday, and Wednesday.  To ensure your order does not sit in a truck or warehouse over the weekend (which could compromise the quality of the product), orders placed on Thursday, Friday or Saturday will be shipped the following Monday.

What is your return policy?

Corked Candles wants you to be happy with your purchase. If you have concerns, please contact us at info@CorkedCandles.com, and we will work with you to make it right!

How many colors do the candles come in?

We offer candles in two colors. Green and Clear. Each candle is handmade and cut. Because we use repurposed wine bottles we cannot guarantee the shade of green or clear. 

Are the candles hazardous to use?

No. Our candles are made from Premium Soy Wax which is non-toxic vs Parafin, which is made from pretroleum and toxic to inhale. Please use candle responsibly and keep away from children and pets. Please do not leave candle unattended. Corked is not responsible for any harm or damage that may occur due to misuse. 

If my candle arrives damaged, can I get a return or exchange?

Yes. Corked candle is happy to replace or refund any candle damaged in shipping or if you experience a problem or defect. 

Do you share my information with others:

No. Corked Candle has a strict no sharing or selling of any information provided on this site. All information provided on our site including personal, contact and payment information is used solely by Corked. 

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